This article describes the different sections giffgaff phones available on this statement so you can track your credit balance and your recent plan. Our contracts last 18 months, and our pay monthly contract plans give you more data for your money compared with our other plans. Giffgaff’s customer service operators are supported by its army of customers (referred to as ‘members’), who are on hand to answer questions day and night.

You can compare giffgaff SIM card deals on Uswitch to find the right deal for you. If you don’t want to keep your number, contact giffgaff and tell them you want a new number, then end your contract with your old network. Uswitch services are provided at no cost to you, but we may receive a commission from the companies we refer you to. If you’re unsure how to perform any of these steps on your phone, ask our friendly community helpers. Make sure to let them know the model and make of your phone. [newline]Then delete your payment details and auto credit top-up, if any, from your Payment Details.

Giffgaff has also launched what it calls ‘Good Contracts’ – 18-month Sim-only deals – which are their first contract of this type. There are a variety of data options from £8 for 6GB of data, to £25 for unlimited data, or medium data deals such as £15 for 40GB. All deals come with unlimited calls and texts, and 5GB of free EU roaming.

Products And Services

Make sure you supply them with the PAC code within 30 days, or it will expire, and you’ll need to get a new one. Switching to giffgaff is no different to switching to any other network. All you do is call your existing provider to get a PAC code (Porting Authorisation Code), which they are legally obliged to send you within two hours of your request. You can check coverage where you live by using an interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good O2’s signal is in your area, as well as comparing it with the other providers. Results are based on an online survey of 4,153 customers of mobile phone providers – members of the Which?

What Happens If It Takes Longer To Switch?

How to update your payment details on giffgaff by changing or adding a new card, managing PayPal, and ensuring smooth payments. On iPhones and other Apple devices, you can find your APN settings in the Settings app under Mobile Data, Mobile Data Options, then Mobile Data Network. How to get the correct APN settings for your device to ensure a stable internet connection on giffgaff, with step-by-step instructions.

You’ll lose service on your original network on the day the switch takes place. The number you wanted to keep will then be live on the giffgaff network. If you haven’t already, place your giffgaff SIM into your handset, and you’re ready to go. This section contains the last 5 transactions that weren’t included in any active plan you may have had. So it basically shows the last 5 times you used your phone and were charged from your credit balance.

How to activate your giffgaff SIM, including setting up your account, adding credit, choosing a plan, and getting started. [newline]You should receive your PAC or STAC code within 60 seconds, and it will be valid for 30 days. To switch over to giffgaff, you’ll need to be in the UK on the day you’ve requested your transfer to take place. Once you’ve submitted your request to switch your mobile number to giffgaff, we’ll aim to have you moved over on the day you requested for your number to be switched over. When you submit a transfer request at the weekend or on a bank holiday it is processed the following working day and transferred the next working day. You will also see your plan summary for the last 3 months.

You’ll also receive a copy of the code via text message. For issues with porting out, payment will be made back to your saved card. For issues with porting in, we will apply credit to your account.

Learn ways to block spam calls or texts, report them, and protect your number from unwanted contact. It is also very important to keep your email account safe as well. Here is a handy article from the National Cyber Security Centre on why using a strong and unique password for your email is so important.

Just pop over to our voucher page to add credit to your account from a voucher. You can also redeem your 16 digit voucher code by calling (free) from your handset. Payback is our way of rewarding you for doing something that helps giffgaff and the giffgaff community. The developer, giffgaff, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy. How our flexible, no-commitment plans work and why they’re different from traditional contracts.

Free calls and texts to other giffgaff numbers and calls to the top-up line are not charged from your plans. Plans include calls and texts to UK phone numbers when you are in the UK (including roaming in the EU and selected countries). Calls to voicemail are charged at 1 minute, whatever their duration. Regular calls are charged per second after the first minute. Calls lasting less than 1 minute are charged as 1 full minute.

This section shows how you’ve used your credit in the past 30 days. It shows usage you’ve been charged for (i.e. usage not included in any active plans you may have had). It reflects your current credit balance and your plan allowance. This section is automatically updated within a few seconds of each time you use your phone. Just text PAC to 65075, and you’ll be texted your PAC code. Give this PAC code to giffgaff, and they’ll start the switch.

Activating your new giffgaff SIM with your existing number usually takes around 30 minutes, but in some cases it can take up to 24 hours. If you’re still stuck, ask our friendly community helpers. We always aim for top-notch service, but if something doesn’t go as planned, you can escalate your concern through our complaints process.

The same goes for VOIP apps, which make calls over the internet. But both use data, and they’re not always convenient to use. Our Knowledge Base is packed with helpful guides and videos to solve common issues. Whether you need help with internet settings, using your phone abroad, or understanding your goodybag, we’ve got you covered. You’ll need either a credit/debit card or your Paypal account saved under My payments so you can be charged when each new plan starts. When you join giffgaff, your plan (formerly known as a goodybag) is automatically set to auto renew/recur.

How to add credit to your giffgaff account over the phone, including using automated services and following simple steps for quick top-up. A plan (formerly known as a goodybag) is packed full of data and comes with unlimited minutes and texts. It lasts for a calendar month and can be set to recur automatically.